User Code of Conduct

Last updated: September 19, 2024

Introduction

The Qurany platform is designed to facilitate respectful and beneficial interactions between students and tutors. By using our services, you agree to uphold the highest standards of behavior and professionalism as outlined in this User Code of Conduct.

Respectful Communication

All users, both students and tutors, are expected to communicate respectfully with one another. Discriminatory, offensive, or inappropriate language is strictly prohibited. Users should foster an environment of kindness and understanding, particularly in the context of teaching and learning the Quran and Arabic language.

Academic Integrity

Students and tutors should maintain honesty and integrity in all educational interactions. Plagiarism, cheating, or misrepresentation of one’s skills or achievements will not be tolerated. Both parties are encouraged to approach their learning and teaching roles with sincerity and dedication.

Professionalism and Punctuality

Tutors are expected to deliver lessons on time and in a professional manner, while students should arrive prepared for their sessions. Repeated lateness, missed sessions without prior notice, or unprofessional behavior may result in disciplinary action, including termination of the user’s account.

Confidentiality

Both students and tutors are required to respect each other's privacy and confidentiality. Any personal information shared during sessions must not be disclosed to third parties without explicit consent. This includes contact details, learning materials, or private communications.

Fair Payment Practices

Payments for tutoring services must be completed through the platform using the designated payment methods. Any attempts to bypass Qurany’s payment system, request refunds without valid reason, or engage in fraudulent activity will result in immediate suspension or removal from the platform.

Feedback and Ratings

After each session, students are encouraged to provide honest feedback regarding their experience. Tutors should also welcome constructive feedback to improve their teaching. However, feedback must be provided respectfully and should not include personal attacks, inflammatory comments, or false information.

Prohibited Content and Behavior

The following actions are prohibited on Qurany:

Reporting Violations

If you encounter any violations of the Code of Conduct, we encourage you to report the issue to Qurany's support team. We take such reports seriously and will investigate each matter thoroughly to ensure the safety and integrity of our community.

Consequences of Violations

Violations of this Code of Conduct may result in various consequences, including warnings, temporary suspension, or permanent removal from the platform. Qurany reserves the right to take appropriate actions based on the severity of the violation.

Continuous Improvement

Qurany is committed to maintaining a positive and supportive learning environment. We regularly review and update our Code of Conduct to address emerging issues and improve the overall user experience. By continuing to use the platform, you agree to abide by the latest version of these guidelines.