Last updated: September 19, 2024
Welcome to Qurany’s Payment and Refund Policy. This document outlines the terms and conditions related to payments, refunds, and cancellations for the tutoring services offered through our platform. By using our services, you agree to adhere to these policies.
Qurany provides a platform where Students can book sessions with Tutors for various educational services. Payments are processed through secure payment gateways, ensuring the protection of your financial information. The following sections detail our payment procedures and refund policies.
When booking a session with a Tutor through Qurany, the total cost of the session will be displayed before you confirm your booking. This amount is calculated based on the Tutor's rate per hour and the number of sessions booked. The rate per hour is set by each individual Tutor and is visible on their profile.
Payments are collected in advance to ensure that Tutors are compensated for their time and services. We use secure payment processing services to handle all transactions. The payment amount is deducted from your account at the time of booking, and a confirmation receipt will be sent to your email address.
If you encounter any issues with the payment process, please contact our support team for assistance. We strive to resolve payment-related issues promptly and to ensure a smooth experience for all users.
Our refund policy is designed to be fair to both Students and Tutors. Refunds may be issued under specific circumstances as detailed below. Please review this section carefully to understand our refund procedures and eligibility criteria.
If a session is canceled or rescheduled according to the Tutor's cancellation policy, a refund may be issued. However, if the cancellation occurs less than 24 hours before the scheduled session, no refund will be provided. We encourage you to review the Tutor’s cancellation policy before booking a session.
In cases where a Tutor fails to deliver the agreed service or there is a significant issue with the session, you may request a refund. To do so, contact our support team with the details of the issue. We will review your request and determine whether a refund is warranted based on the circumstances.
Refunds are processed to the original payment method and may take several business days to appear in your account. Please be aware that some financial institutions may have additional processing times that are beyond our control.
Cancellations made by Students must adhere to the Tutor’s specified cancellation policy. Each Tutor sets their own cancellation terms, which are detailed on their profile. We advise you to familiarize yourself with these terms before booking a session.
If you need to cancel a session, please do so through the Qurany platform as soon as possible. For cancellations made in accordance with the Tutor’s policy, any applicable refund will be processed according to the terms set forth by the Tutor.
Qurany reserves the right to update or modify our payment and refund policies at any time. Any changes will be communicated to users through our website. It is your responsibility to review these policies periodically to stay informed about any updates.
Continued use of the Qurany platform constitutes acceptance of any modifications to these policies. If you have any questions or concerns regarding our payment or refund policies, please contact our support team for clarification.
If you have any questions about our Payment and Refund Policy or need assistance with a payment or refund issue, please contact our support team. We are here to help and will do our best to address your concerns promptly.
You can reach us through the contact form on our website. Our support team is available during business hours to assist you with any inquiries you may have.